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We're so excited to get your order to you! Here's what to expect: Once you place your order, we'll process it within 3-5 business days, and then it's on its way! You can expect delivery within 7-10 days after that. We work Monday to Saturday (8:00 AM - 6:00 PM IST) and take public holidays seriously—we don't process orders on those days per the Indian Calendar. We partner with trusted couriers who handle your package with care, though sometimes delays happen on their end that are beyond our control.

Great news—we offer free shipping on all orders above ₹999 within India! For orders below ₹999, a flat shipping charge of ₹89 applies. We believe in making shopping with us as easy and affordable as possible. If you're looking for even faster delivery, just reach out to our customer support team via WhatsApp and we'd love to chat about expedited shipping options that might work for you. We're here to help! 🚚

We're working hard to bring 22Twelve to customers all around the world—stay tuned for some exciting updates coming soon! We can't wait to share this with you. In the meantime, we're thrilled to offer free shipping on all products within India. If you're curious about when international shipping might be available, feel free to reach out and we'll keep you in the loop! 🌍

We want you to absolutely love what you get from us! Here's how we make returns and exchanges super easy:

Returns: You have 2 days from receiving your product to start a return. Just make sure the item is unworn, unused, unwashed, and in its original condition with tags still attached. We do ask that sale items are Final Sale and can't be returned—but we always encourage you to check out the details before purchasing so you're totally confident in your choice. Return shipping is Rs 150/-, which we'll deduct from your refund. Ready to return something? Just give us a call at Mo. 91+8320800145 and we'll walk you through it!

Exchanges: Love the style but need a different size or color? We've got you! You can exchange items once per order within 2 days of receiving your product. Items need to be in original condition (unworn, unused, unwashed, with tags). Unfortunately, sale items aren't eligible for exchange either. But here's the best part—✓ exchanges are completely FREE! We'll arrange pickup at no charge to you! Just reach out and we'll help you find the perfect fit!

We're genuinely here to make sure you're happy with your purchase. If you have any questions, don't hesitate to contact us!

We want to make refunds simple and rewarding! Here's everything you need to know:

How refunds work: We process refunds as store credit only, which comes to you as a gift card that's valid for 3 months from when it's issued. Think of it as a little gift from us to spend on something you'll love!

What gets refunded: The refunded amount covers your product cost. Shipping and COD charges are non-refundable, but that's pretty standard.

Return shipping cost: Rs 150/- is deducted from your store credit to cover return shipping. It's a small fee that helps us manage logistics.

Here's a pro tip: If you exchange instead of returning, there's NO Rs 150/- shipping cost—we arrange free pickup! This means you keep more store credit to use on something amazing.

Important to know: Your store credit is exclusively for you—it can't be encashed or transferred to someone else, but it's all yours to enjoy on 22Twelve!

Once we receive and inspect your return, we'll process your store credit within 3-4 working days. We're committed to making this smooth and hassle-free for you! 💳

Oh no! We're truly sorry if something arrives damaged or incorrect. We take this seriously and want to make it right immediately. Here's what to do:

First step: Please refuse the package right away when it arrives. This helps us handle it properly.

Then reach out to us: Within 2 days, get in touch at Mo. 91+8320800145 or info@22twelve.in and let us know what happened. Please include:

• Your Order ID
• Photos or a video showing the issue

We'll fix it: We'll promptly send you a replacement at absolutely no extra cost. Your satisfaction is everything to us, and we stand behind every single product we send out. We're here for you! ✨

Sale items are special—they're considered Final Sale, which means they're non-returnable and non-exchangeable. We know sale shopping is exciting, so we encourage you to take a moment to review the details carefully before purchasing to make sure it's exactly what you want. If you have any questions about a sale item before you buy, our team is absolutely here to help! Just reach out and we'll give you all the details you need to feel confident in your choice. We want you to love what you get! 💕

Quick note: Since sale items can't be exchanged or returned, there are no shipping costs or refunds available for these items.

Great question! We totally understand that plans change sometimes. Here's how cancellations work:

Before your order ships: If your order hasn't shipped yet, you can cancel it anytime! Just reach out to us at Mo. 91+8320800145 or info@22twelve.in with your Order ID, and we'll take care of it right away. Easy peasy!

After your order ships: Once it's on its way to you, we can't cancel it, but don't worry! You can always initiate a return or exchange after you receive it. We've got you covered either way.

About refunds for canceled orders:

• Prepaid orders: You'll get a full refund within 7-10 business days. We'll make sure it gets back to you!
• COD orders: We'll issue store credit instead of a refund, which you can use on anything you love.

We're here to make this process as smooth and stress-free as possible. If you have any questions at all, just reach out—we're happy to help! 😊